Return Policy

Product Defects / Discrepancies in Description

If a scarf is defective, arrives damaged, or does not match our product description, you may request a return, exchange, or full refund within 7 calendar days of receiving the item.

Before initiating a return, please take clear photos of the item, its packaging, and the specific defect, and contact us via email.

In the case of quality-related issues, we will cover the return shipping costs.

Returns for Personal Reasons (Non-Defective Items)

For non-defective items (e.g., if you simply do not like the product or the color does not meet your expectations), you may request a return or exchange within 7 calendar days of receipt, provided that the following conditions are met:

• The scarf must be unused, unwashed, and undamaged, with all original tags and packaging intact.
• Return shipping costs are the responsibility of the buyer.
• Customized or personalized scarves are not eligible for return or exchange based on personal preference.

Items Ineligible for Return

• Items that have been washed, worn, stained, or damaged by the customer.
• Items with removed tags or missing original packaging.
• Custom-printed or personalized scarves.
• Sale or clearance items (marked as "Final Sale").

Return Process

1. 1

   Please email [email protected] with your order number, photos of the item, and your request for a return or exchange.

2. 2

   Please wait for our confirmation and return instructions before sending the item back.

3. 3

   Once we have received and verified the returned item, we will process your refund or exchange within 7 business days.

4. 4

   Refunds will be issued to the original payment method used for the purchase.

Initial Shipping Costs

Unless the item is defective or the return is due to an error on our part, the initial shipping costs are non-refundable.

Contact Information

If you have any questions or concerns regarding returns, please contact us via:

Updates to Terms

We may update this policy from time to time; the latest version will be posted on this page.