Terms for Service

Customer Inquiries

We aim to respond to all emails sent to [email protected] within 2–3 business days. Inquiries received on weekends or public holidays will be addressed on the following business day.

Order Modifications

You may request changes to your order information (such as shipping address, color selection, etc.) provided the order has not yet been dispatched. Once a package has been shipped, we are unable to modify any order details.

Product Information

We strive to ensure that all product photos and descriptions are accurate. Please note that slight color variations may occur due to differences in display devices; such minor discrepancies are not considered product quality issues.

Scope of Customer Service

Our customer service covers:

• Order status inquiries
• Shipment tracking
• Product-related questions
• Return and refund requests
• After-sales support

We do not provide in-person, offline services.

Communication Channels

All formal communication regarding orders, returns, and refunds will take place exclusively via our official email address:

Feedback and Complaints

If you have any complaints or suggestions regarding our products or services, please email us at the address above, including your order number and any relevant supporting information. We will review your message and respond as soon as possible.

Service Limitations

Our services are provided in accordance with our Privacy Policy, Return and Refund Policy, and Shipping Policy. We reserve the right to refuse service in cases involving fraudulent orders, abusive communication, or repeated unreasonable demands.

Contact Information

If you have any questions, please contact us via:

Policy Updates

We reserve the right to update these service policies. The latest version will always be posted on this page.